F.A.Qs

We've pulled together our frequently asked questions on all things Heaps Normal to help answer any burning thoughts or queries.

Wholesale Enquires - bars, restaurants & stores

How can I get some Heaps Normal tinnies in the fridge?

Glad to hear you love our product and want to stock Heaps Normal in your fridge. For all states, please email sales@heapsnormal.com 

Keen to distribute Heaps Normal in your country?

We'd love to hear from you! Please email us at sales@heapsnormal.com. We are open to all possibilities to create a global brand. 

General Product

Does Heaps Normal contain Gluten?

Our Quiet XPA is a low gluten beer with only 56 ppm of gluten. It is most likely safe to drink for people who have a slight intolerance to gluten.

We tested Another Lager for gluten content and zero gluten was detected. We can’t label the beer as gluten free since it is brewed with cereal grains but it should be very low risk for people with gluten intolerance.

In either case, and especially if you are a celiac, please use your discretion or consult a medical professional if you have any concerns.

Where is Heaps Normal sold?

You can find our stockist list here.

Why is your beer so expensive?

Our beers are brewed in the same way as normal craft beers, using the same premium ingredients. On top of that, being alcohol free, we need to use higher quantities of some ingredients to ensure our beer tastes as good as normal beers. We are also a small independent company. We don’t benefit from any of the economies of scale across our supply chain that the big brewers do. I hope that helps. Please reach out to hey@heapsnormal.com if you have any further enquiries.

Can I get drunk after a Heaps Normal?

Our beers contain a trace amount of alcohol due to the natural fermentation process. However, you cannot become intoxicated after drinking Heaps Normal. It’s not a challenge but this trace amount of alcohol is processed by your body faster than you can drink Heaps Normal. To put it another way, many everyday foods such as ripe bananas and some burger buns contain a similar amount of alcohol to Heaps Normal.

Is Heaps Normal Low Carb?

Our beers are made with 100% malt and therefore contain a small amount of complex carbohydrates. These play an important role in the body and mouthfeel of the beer.

In terms of total energy (calories) our Quiet XPA contains 63 calories per can and Another Lager contains 71 calories per can. This is roughly half the calories of regular full strength beers. As a comparison a standard soft drink contains 161 calories on average.

I'm pregnant/ breastfeeding, can I drink Heaps Normal?

Our non-alcoholic beers contain 0.5% ABV – this is similar to the amount of alcohol found in fruit juice or bananas. Alcohol free drinks that are 0.5% ABV or lower are suitable for pregnant women and breastfeeding mums. If you are unsure, we do recommend checking in with your healthcare provider before.

Do your beers contain preservatives?

Great news folks. Heaps Normal beers do not contain any preservatives. Our beers only contain water, malt, hops and yeast. We don't believe in putting unnecessary bad stuff in our beers.

Heaps Normal Nutritional Information

Online Orders

My delivery is damaged/ I have an issue with my order!

We are sorry to hear that your order hasn’t arrived as expected. We pride ourselves on quality beer and are disheartened to hear that you didn’t receive the same experience. Please send an email to hey@heapsnormal.comwith your order number and our beer legends will help you out and ensure your tinnies are with you in no time.

How long does it take for my order to arrive?

Hey legend! We know how important it is to receive your Heaps Normal tinnies or merch as soon as possible. We work really hard to dispatch your order by next business day.

If you are based in NSW, SA, ACT, or VIC metro areas, please allow 3 - 5 business days from dispatch to receive your order.

For all regional areas and WA or NT, please allow an additional 5 business days to receive your order.

We are experiencing slight delays across the entire postage network as a result of COVID-19 so please expect a slight delay.

However, to keep your waiting time as exciting as can be, we’ve put together a special playlist to get you amped.

Oops! I've provided the wrong delivery address details.

Forgot where you live or misspelt your address? Not to worry, we’ve got you covered.

To update your shipping details or contact details, please email online@heapsnormal.com asap after order.

We’ll get back to you with a confirmed delivery notice if we are able to change your details in time.

I've ordered the wrong size merch! Help?

For any issues with merchandise or sizing enquiries/ returns, please email online@heapsnormal.com

Do you ship internationally?

Heaps Normal is growing fast and we are super excited to get our brand global. At this stage, we can only ship Australia wide.

Our good friends Mineral in New Zealand stock Heaps Normal as well as Plan B in Singapore.

Keep an eye out on our socials or subscribe to our newsletter to find out what’s next for Heaps Normal.

I'd like to give some feedback on my Heaps Normal experience.

Wanting to share the good vibes around your experience with HN or provide feedback on how we can be better? 

Please send an email to hey@heapsnormal.com or leave a review on our social channels.

 

Marketing

I'd like to partner with Heaps Normal!

We are delighted you are considering Heaps Normal as a partner for your activity and are stoked you are on board to change drinking culture.

To discuss community events and partnerships, contact marketing@heapsnormal.com

×
x