FAQs

Wholesale Enquiries

Glad to hear you love our product and want to stock Heaps Normal in your fridge. For all states, please email sales@heapsnormal.com 

We'd love to hear from you! Please email us at sales@heapsnormal.com. We are open to all possibilities to create a global brand. 

General Product

Our Quiet XPA is a low gluten beer with only 56 ppm of gluten. It is most likely safe to drink for people who have a slight intolerance to gluten.

Our Half Day Hazy Pale Ale is also low gluten with only 29ppm of gluten in a can.

We tested Another Lager for gluten content and zero gluten was detected. We can’t label the beer as gluten free since it is brewed with cereal grains but it should be very low risk for people with gluten intolerance.

In either case, and especially if you are a celiac, please use your discretion or consult a medical professional if you have any concerns.

You can find our stockist list here.

Our beers are brewed in the same way as normal craft beers, using the same premium ingredients. On top of that, being alcohol free, we need to use higher quantities of some ingredients to ensure our beer tastes as good as normal beers. We are also a small independent company. We don’t benefit from any of the economies of scale across our supply chain that the big brewers do. I hope that helps. Please reach out to hey@heapsnormal.com if you have any further enquiries.

Our beers contain a trace amount of alcohol due to the natural fermentation process. However, you cannot become intoxicated after drinking Heaps Normal. It’s not a challenge but this trace amount of alcohol is processed by your body faster than you can drink Heaps Normal. To put it another way, many everyday foods such as ripe bananas and some burger buns contain a similar amount of alcohol to Heaps Normal.

Our beers are made with 100% malt and therefore contain a small amount of complex carbohydrates. These play an important role in the body and mouthfeel of the beer.

In terms of total energy (calories) our Quiet XPA contains 63 calories per can, Another Lager and our Hazy Pale Ales contain 71 calories per can. This is roughly half the calories of regular full strength beers. As a comparison a standard soft drink contains 161 calories on average.

Our non-alcoholic beers contain 0.5% ABV – this is similar to the amount of alcohol found in fruit juice or bananas. Alcohol free drinks that are 0.5% ABV or lower are suitable for pregnant women and breastfeeding mums. If you are unsure, we do recommend checking in with your healthcare provider before.

Great news folks. Heaps Normal beers do not contain any preservatives. Our beers only contain water, malt, hops and yeast. We don't believe in putting unnecessary bad stuff in our beers.

Needing to make a few changes or delay an order? You'll find a link to your subscription in your original email order. Otherwise, you can email online@heapsnormal.com to get a new link.

Well.. If you opt for a beer subscription, you'll get 8.16% your case of beer. Plus, we'll take the hassle away or remembering when to order or placing an order. Subscriptions are automatic and easy to pause, cancel or delay.

Great question legend! We've currently got three different beers for sale. We've got our classic XPA (Tropical and citrus aroma with a lingering and unmistakably beery finish), a Hazy Pale Ale (our tropical sunshine in a can will take you halfway to a holiday) and a Lager (the most classic of classic beers).

Nutritional Information

Online Orders

We are sorry to hear that your order hasn’t arrived as expected. We pride ourselves on quality beer and are disheartened to hear that you didn’t receive the same experience. Please send an email to hey@heapsnormal.com with your order number and our beer legends will help you out and ensure your tinnies are with you in no time.

Hey legend! We know how important it is to receive your Heaps Normal tinnies or merch as soon as possible. We work really hard to dispatch your order by next business day.

If you are based in NSW, SA, ACT, or VIC metro areas, please allow 3 - 5 business days from dispatch to receive your order.

For all regional areas and WA or NT, please allow an additional 5 business days to receive your order.

We are experiencing slight delays across the entire postage network as a result of COVID-19 so please expect a slight delay.

However, to keep your waiting time as exciting as can be, we’ve put together a special playlist to get you amped.

Forgot where you live or misspelt your address? Not to worry, we’ve got you covered.

To update your shipping details or contact details, please email online@heapsnormal.com asap after order.

We’ll get back to you with a confirmed delivery notice if we are able to change your details in time.

For any issues with merchandise or sizing enquiries/ returns, please email online@heapsnormal.com

Heaps Normal is growing fast and we are super excited to get our brand global. At this stage, we can only ship online orders Australia wide.

If you're outside Australia and keen to get some Heaps Normal, check out our International Distributor page to find out the closest distributor to you.

Keep an eye out on our socials or subscribe to our newsletter to find out what’s next for Heaps Normal.

Wanting to share the good vibes around your experience with HN or provide feedback on how we can be better? 

Please send an email to hey@heapsnormal.com or leave a review on our social channels.

Marketing & Media

We are delighted you are considering Heaps Normal as a partner for your activity and are stoked you are on board to change drinking culture.

To discuss community events and partnerships, contact marketing@heapsnormal.com

To get in contact with our media team, please email media@heapsnormal.com